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Payment and delivery
Thank you for choosing LOVE by Ksenia Karpenko
Your order will be proceed within 48 hours
Payment is easy and secured on the web-site. Please follow the instructions
Orders placed on Friday after 5pm and through the weekend will begin processing on the following Monday.
We deliver worldwide. The delivery may take from 5 days to 3-4 weeks, depending on your country of destination.
Before delivery we will contact you by e-mail, please make sure you put it right.
Returns and exchanges are accepted on most merchandise within 14 days of receipt, for items that haven’t been worn, altered or washed, without make-up marks and with all tags attached.
Please note the return and refund are not allowed for the items on sale and brassieres.
All the extra cost related to the return sent without Customer Service approval will be deducted from your refund. Kindly note the shipping charges are non-refundable.
If you decided to return the item, please contact our Customer Service via e-mail email@example.com and kindly mention the reason.
Once merchandise has been received, your refund will be processed within 14 working days.
Please note that it may take a few working days for your banking institution to post the refund to your bank statement.
Breast Waist Hips XS 79-84 60-64 87-92 S 84-88 66-70 92-96 M 88-93 70-74 96-100 L 93-99 74-80 100-105 XL 99-101 80-84 105-110 XXL 101-104 84-88 110-116 XXXL 104-108 89-94 120-124
Conditions for clothing repair:
The warranty period for any LOVE product lasts one month from the date of purchase, repairs during this time are complementary.
After the warranty period, clothing repair is paid according to the price.
Lightning replacement (taking into account the cost of lightning) - UAH 350
Tailored / fitted - UAH 550
Replacement of the lining in the skirt - 500 UAH
Replacement of the lining in the jacket - UAH 800
Replacement of the lining in the coat - 1200 UAH
Repair period up to 3-4 weeks (urgent repair + 100%)